FAQ

What is Zoréa?

Zoréa is a luxury streetwear sneaker brand that blends premium craftsmanship with a timeless, stylish design.

Where are Zoréa sneakers made?

Our sneakers are handcrafted in Portugal, ensuring high-quality production and attention to detail.

How long does shipping take?

Shipping typically takes 5-15 business days, depending on your location.

Will I receive a tracking number?

Yes, once your order has been shipped, you will receive a tracking number via email.

What payment methods do you accept?

We accept the following payment methods:
• PayPal
• Apple Pay
• Google Pay
• Visa
• Mastercard
• American Express
• UnionPay
• TWINT
• Debit Cards

Can I return or exchange my sneakers?

Yes, you have 10 days to return or exchange your sneakers.

How do I request a return?

You can reach us anytime via WhatsApp or by email at info@zoreastudios.com. We will provide you with all the necessary information and instructions for the return.

How do I find the right size?

We do not have a size guide, but if you select EU size, you can easily find the corresponding UK and US sizes by searching online.

Are Zoréa sneakers made from sustainable materials?

Yes, we focus on high-quality, handcrafted sneakers made in Portugal, using sustainable materials whenever possible.

How do I take care of my Zoréa sneakers?

To keep your Zoréa sneakers in top condition, we recommend cleaning them with a soft cloth and avoiding harsh chemicals. Also, every pair comes with a travel bag to protect them on the go.

How can I contact customer support?

We now offer live chat! You can reach us anytime via Whatsapp for immediate assistance, and we’ll respond as soon as possible.