Privacy policy
Privacy Policy for Zoréastudios
Effective Date: [01.01.2025]
Zoréastudios (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and disclose your personal information when you visit our website, shop online, or engage with us through other services (collectively, the “Services”). By accessing or using our Services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect both personal and non-personal data through your interaction with our Services. The data we collect depends on how you interact with us.
1.1 Personal Information You Provide Directly
When you use our Services, we may collect personal information such as:
• Contact Information: Name, email address, phone number, shipping address.
• Order Information: Billing details, shipping address, payment information.
• Account Information: Username, password, and other security-related data.
• Customer Support Information: Any communication you send us through email or chat.
1.2 Automatically Collected Information
We may automatically collect certain information about your usage of our website and Services, including:
• Device Information: Type of device, operating system, and browser used to access our website.
• Usage Data: Details of your interaction with our website (e.g., pages visited, time spent, clicks).
• Location Information: General location information via IP address.
We use cookies and similar technologies (e.g., web beacons, pixels) to collect this data. You can manage cookie preferences via your browser settings.
1.3 Information from Third Parties
We may receive information about you from third parties such as:
• Payment Processors: To process your payments and fulfill your orders.
• Social Media: If you log in or interact with our Services through social media platforms.
2. How We Use Your Information
We use your personal information for the following purposes:
• To Provide Services: Process your orders, deliver products, and manage your account.
• To Improve Our Services: Analyze usage patterns to enhance your experience with our website.
• To Communicate: Send order confirmations, shipping notifications, promotional content (with your consent), and customer support messages.
• For Marketing: Show personalized advertisements or send marketing communications based on your preferences.
• To Prevent Fraud: Detect and prevent fraudulent activity or unauthorized access to our website.
3. How We Share Your Information
We may share your personal information with:
• Service Providers: Companies that help us run our website and process orders, such as payment processors, IT providers, and logistics companies.
• Business Partners: For collaborative offers or promotions.
• Legal Obligations: To comply with legal obligations or protect our rights, we may disclose your personal information to authorities.
4. Data Security
We implement technical and organizational measures to protect your personal data. However, please note that no method of transmission over the internet is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.
5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once the data is no longer needed, we securely delete or anonymize it.
6. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
• Access: You can request information about the personal data we hold about you.
• Correction: You can request corrections to any inaccurate or incomplete data.
• Deletion: You may request the deletion of your personal data under certain conditions.
• Object to Processing: You may object to certain types of processing of your data.
• Data Portability: You can request to receive a copy of your data in a structured format or transfer it to another service.
If you wish to exercise any of these rights, please contact us using the details below.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. You can adjust your browser settings to accept or block cookies. However, blocking cookies may affect certain features or functionalities of our website.
For more information on the cookies we use, you can review our Cookie Policy.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.
9. Children’s Privacy
Our Services are not intended for individuals under the age of 16. We do not knowingly collect or solicit personal information from children. If we learn that we have inadvertently collected information from a child under 16, we will take steps to delete that data.
10. International Data Transfers
As a Swiss-based company, we may transfer your data to countries outside Switzerland, including within the European Economic Area (EEA) and beyond. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your privacy rights.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page, and the “Effective Date” will be updated.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or the processing of your personal data, please contact us at:
Zoréastudios
Email: info@zoreastudios.com